Refund policy

TERMS & CONDITIONS FOR KENZO CRAFTS

Please read the terms in full before you use this website. If you do not accept these terms, please do not use this website. Using the website implies that you accept these terms. We do occasionally update these terms, so please refer back to them in the future.

Personalised items are non-returnable unless a mistake has been made by Kenzo Crafts, in which case you will be entitled to a full refund or replacement.

DELIVERY

Delivery is usually by Royal Mail, and all items posted have some form of tracking. Some orders are sent tracked, and some are sent by a different courier when the occasion arises.

In the event of lost items it is our responsibility to track and find the said item, this can be a lengthy process, RM does not class an item lost until 15 working days from dispatch, longer when sending overseas, we will do our utmost to track your order and keep you up to date at all times, upon receipt of refund from RM we will refund all payments made back to the customer via payment method originally used where applicable and if able to do so.

OUR DETAILS

Phone number 07715466480 during office hours

Our business’s name is: Kenzo Crafts